Need help with an item you have received? Contact Coral & Cord with your order details so we can understand the issue and help with the next steps.
How to enquire about a return
- Use our Contact page and include your order number or other proof of purchase.
- Tell us which item the enquiry relates to and whether the issue is sizing, a change of mind, an incorrect item or a product fault.
- For a product fault or damage, describe what has happened. Clear photos can help us understand the issue when requested.
- Contact us for return instructions and the correct return address before posting an item.
Sizing and change-of-mind enquiries
If the size is not right or you have changed your mind, contact us to discuss the options for your order. Check our Size Guide and ask any fit questions before ordering.
Australian Consumer Law remedies for faulty goods are separate from any change-of-mind or sizing arrangements.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged or does not match your order, contact us with the details. Your rights under the Australian Consumer Law apply where a product fails to meet a consumer guarantee.
Depending on the nature of the problem, you may be entitled to a repair, replacement or refund. For a major failure, you can choose a refund or replacement. Nothing on this page limits your statutory consumer rights.
Return postage
Contact us to discuss the appropriate return method. If a product is confirmed to have a problem covered by a consumer guarantee, reasonable return costs are reimbursable under Australian Consumer Law.
More information
See the ACCC's guidance on repairs, replacements and refunds. For delivery questions, visit Shipping.